Privacy, Stock & Security Policies
Secure Ordering
Security & Credit Card Payments
We provide the latest in SSL Encryption of data on our network and website. We use one of the World's premium suppliers of SSL Certificates, Comodo. Our network is as iron clad secure. Credit Cards are processed using the eWay Gateway. We accept VISA, Mastercard, American Express and Diners Club cards.
Returns Policy
How to get a replacement for your faulty product
For faulty products we provide a 14 day replacement warranty, from the date that the product was received.
If a product you purchased is determined to be faulty, we will replace the item with an identical product. If for some reason we are unable to replace with the exact same product then, we provide 2 options, 1. Choose alternative product(s) to the same value, or 2. A refund for the faulty product.
Note: When returning the product to us, standard postage fees will apply. We recommend using an Australia Post Pre-Paid Standard Post Satchel, which are available at any Australia Post outlet. If the return relates to a completely faulty product, then we will send the replacement product to you at no additional cost. Should the product be determined to be functioning correctly then the customer must pay return postage costs.
Returns Address:- P.O. Box 2282, Richmond South, Victoria, 3121
If returning a product, please make sure you include this information:
- Order number
- Customer name
- Your contact details (postal address, phone number)
- A detailed reason for the return
- A print out copy of any correspondence with our support staff relating to this return
Stock Policy
If its "in-stock", then its in our warehouse
If the product is for sale and is "in-stock" on our website then it is available in our warehouse, ready for dispatch. If, in the unlikely event that you order, and the item goes out of stock in the process, prior to your order, then you will be notified within 2 days of placing the order. Typically it is a matter of minutes before our team pick these kinds of order scenarios up, and contact you.
Privacy & Confidentiality
What Information Do We Collect and How Do We Use It?
When you order, we need to know your name, email address, mailing and billing address, credit card number, and credit card expiration date. This allows us to process and fulfill your order and to notify you of your order status.
When you want to sign up for services like Newsletters, we need only an email address - which we use to send the information you requested.
We may personalize your shopping experience by using your purchases and site behavior to shape our recommendations about the merchandise that might be of interest to you.
We may also use the information we collect to occasionally notify you about important functionality changes to the website, new services, and special offers we think you'll find valuable. We send this information to you if only you allowed us to do by checking "E-Mail List Subscriptions" box on your account. You always can unsubscribe your email address via email list subscription preferences on the Account Profile page.
We may also retain data that you provide on this website, even if you do not fully complete an order by clicking the Buy Now Button, or a newsletter subscription. Any data you entered on this website may be used to contact you and enquire as to why you did not fully complete the order, or offer you a reason to come back to us and complete a purchase.
How Does SexToys247.com.au Protect Customer Information?
SexToys247.com.au uses the latest encryption SSL 128 Bit Encryption technology to keep your personal information safe. All your orders are processed using SSL, and ordering information -- including your name, address, and credit card number - is encrypted during this process to our secure server for maximum security. We never store, or retain any credit card details, or any personal information in regards to banking details.
Will SexToys247.com.au disclose the information it collects to outside parties?
No, we will never share customer information with third parties - privacy is VERY important to us, and we are discreet with all of customer information.
Disclaimer
Your Consent
By using our website, you consent to the collection and use of this information by SexToys247.com.au. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
Possible Changes in Policies
We reserve the right to modify or amend policies at any time by posting the revised privacy policy on our site. The changes will only affect the information we collect after the effective date of the change to our privacy policy unless we clearly express otherwise.